Not happy with your purchase? We are very sorry to hear that. Returns require a return authorization so please contact us right away and we’ll get the process going!
Freight products are occasionally damaged in transit. If that’s happened to you please follow the easy damaged freight instructions below.
If you are simply unhappy with your purchase or you’ve changed your mind, we do accept returns within 30 days of the day you received your product. Returns must be received by us in the original, re-sellable condition and must be packaged in the original packaging.
Unless your product was damaged in transit, you will be responsible for the return cost of shipping. We highly recommend professional help with re-packaging heavy items such as vanities and kitchen islands and fragile items such as mirrors and backsplashes. We also highly recommend that you purchase adequate insurance as Corbel Universe is not responsible for damage of returned products.
Damaged Freight in Transit
We work hard with our brands and shipping providers to make sure you get undamaged products. But it happens on occasion and we have a great process for addressing any problems.
Please be aware Corbel Universe has a 48 hour damage control policy. Please inspect all packaging and contents before signing off on delivery sheet.
Corbel Universe endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties.
Corbel Universe makes every effort to ensure that your shipment arrives on time and in good condition and when a claim arises, we work with our customers to satisfy all parties. Freight damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:
1. Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's Bill Of Lading. Have the driver sign all copies to acknowledge the notation.2. In the event you have signed for a shipment and there is concealed damage do not throw away the packing materials or cartons or there will be no basis for a claim. Contact Corbel Universe and speak to the shipping department and to the local branch of the carrier immediately. We must file a claim with the carrier but cooperation between the consignee and Corbel Universe are essential to secure a claim. Please note: much of this process will be done in writing.
3. If you do not follow the instructions indicated in 1. and 2. ,
Corbel Universe will not be able to file a claim and bears no responsibility for freight claims or for damage.4. Even if the driver acknowledges the damage in writing, an inspection by the carrier will have to take place so retain the merchandise, carton, and ALL packing materials at the address to which shipment was made until the carrier authorizes further action.
5. Take pictures, If you have a camera or digital camera, photographs that record the date on which they were taken will help to speed the claim process. Please submit your claim along with 2 pictures of the damage item. Pictures can be emailed us at company@CorbelUniverse.com6. Please advise Corbel Universe immediately of all damage. Do not return merchandise to Corbel Universe. File your claim by calling Corbel Universe and be prepared to fill out a claim form. However we understand claim paper work is time consuming, we will do our best to eliminate as much as possible. Although Corbel Universe will file the claim with the carrier, Corbel Universe is not responsible for paying for the freight nor does it accept liability for freight claims or the cost of the repair. The consignee is responsible to pay all freight charges under the terms of Corbel Universe invoices.
Keep all packing materials and boxes with the damaged product. Do not throw anything away until the claim is settled.